Christmas Unlocked FAQ

Frequently Asked Questions

Everything you need to know about your magical Christmas countdown.

Absolutely! Here are two ways to make it work:

Model 1: The Trusted Elf
Designate someone outside your household a grandparent, aunt/uncle, close friend, neighbor, or babysitter, as your “Trusted Elf.”

How it works: Parents buy and hand over gifts to the Trusted Elf, who wraps them using your assigned wrapping papers, records which paper belongs to which person, and enters that info into the system. Now everyone plays blind, parents included!

Model 2: The Wrapping Swap
Team up with another family for a wrapping swap night.

How it works: Each family wraps the other family’s gifts (never your own!), using pre-assigned wrapping papers from the system. Both families enter each other’s info, so nobody knows their own clues. It’s a fun excuse to hang out, and both families get to play!

Christmas Unlocked is a magical, interactive Christmas countdown that reveals hidden clues about each child’s unique wrapping paper, building excitement and anticipation right up until Christmas morning.

Parents set everything up once, then twice a day, children unlock a new clue about their gifts, sparking guesses, laughter, and growing excitement every single day.

Parents set everything up in about 3 minutes. Each child gets their own personalized North Pole Christmas Key, protected by a 4-digit PIN only they know.

Twice a day, a new clue appears about their wrapping paper. On Christmas morning, a final reveal puzzle unlocks which gifts are theirs, turning the whole experience into a magical family mystery.

Clues refresh twice a day at times you choose during setup, so the experience stays exciting without encouraging constant checking. You pick the schedule that fits your family’s rhythm.

Yes! Each child gets their own personalized North Pole Vault with their own clues, puzzles, and PIN. The base package includes up to 3 children, and you can add more at $20 per child.

Siblings each experience their own unique Christmas mystery so there’s no peeking at each other’s clues!

Phones, tablets, and computers. No app required, just open the link or scan the QR code. It’s designed mobile-first, so it looks and works great on any phone.

Yes. No public sharing, no social features, and no personal information is displayed publicly. Each child’s vault is protected by their private PIN.

We’re parents too, we built this with the same privacy and care we expect for our own families.

After completing setup you’ll proceed to a secure checkout. The base package is $100 for up to 3 children. Additional children are $20 each.

As a Parent / Admin, you will get instant access after payment, no waiting, no shipping.

Yes, at its core, Christmas Unlocked is a personalized Christmas scavenger hunt experience. Instead of a generic hunt, every clue is built around your child by name, their personality, and their specific wrapped gifts.

It runs for two weeks before Christmas, with new clues twice a day, building to a final Christmas morning scavenger hunt that reveals their gifts. No two children get the same experience, even siblings playing at the same time.

If you’re looking for something fresh, Christmas Unlocked takes the magic of Elf on the Shelf and turns it into an interactive mystery your kids actively solve.

No moving an elf every night. No forgetting. Just personalized daily clues that build real anticipation and a Christmas morning finale that Elf on the Shelf can’t deliver. Parents tell us it’s the first Christmas tradition their kids ask about by name.

This is actually where Christmas Unlocked shines. The No-Santa track turns the whole experience into a Christmas mystery-driven puzzle game, think escape room meets Christmas morning. Maybe, just maybe, they will believe once again.

Older kids who’ve outgrown the Santa magic get completely hooked on solving the clues. We’ve seen skeptical tweens become the most competitive players in the house. The puzzles scale in difficulty, so there’s a real challenge for every age.

The experience runs December 11th through Christmas morning, 14 days of daily clues building to the big reveal. You can set everything up as early as you want, even in October or November, and the clues won’t start until December 11th. The earlier you set the presents out with no names, the sooner the magic starts.

We recommend setting up early so you’re not scrambling in December. Everything saves automatically, so you can finish in multiple sessions.

About 3 minutes for the basics just your kids’ names, a description of their wrapping paper, and their secret Christmas Key PIN.

The optional personalization details like personality notes and yearly highlights take a few more minutes but make the clues significantly more magical. You can always finish those later in the app before December 11th. Nothing is locked in until you’re ready.

Each child gets assigned a unique wrapping paper. You just wrap all their gifts in that one paper, no name tags needed. That’s the whole mechanic: the clues help them figure out which paper is theirs over two weeks.

On Christmas morning, the final scavenger hunt puzzle confirms it. You can describe the paper in the app or upload a photo of it, whichever is easier for you.

Full refund within 7 days, no questions asked. We’re parents who built this for our own family first if the magic doesn't deliver for yours, neither do we.

That said, we’ve yet to see a family where the kids didn’t get completely hooked within the first two days of clues. The anticipation builds fast.

Still have questions?

Ready to unlock the magic for your family? Setup takes less than 3 minutes, and the memories last a lifetime.

Start Now
loading...
loading...